Media & IT Department

The Media & IT Department of DMC serves as the technological and communication backbone of the corporation, enabling efficient digital service delivery, citizen-engagement and transparent information dissemination. Our mission is to harness modern information-technology tools and effective media outreach so that the corporation remains connected, accessible and responsive to all stakeholders.

Key Functions

• Development, implementation and maintenance of the corporation’s digital infrastructure — including the website, online application portals, payment gateways, citizen-grievance tracking systems and mobile-friendly services.

• Management of the corporation’s social-media presence, press-releases, public-notice publications and media-relations to keep citizens informed about civic programmes, policy updates, infrastructure works and community-events.

• Data management and digital-governance initiatives: designing and maintaining databases (property records, UIN plates with QR codes, service-requests) to improve transparency, service-speed and administrative accountability. For example, DMC launched the “Permanent Property Unique Identification Number (UIN)” system with QR-coded plates for over 24,000 properties to support property-tax collection and record-keeping.

• Providing IT-support to all departments — ensuring hardware, software, networks, cyber-security and user-training are in place so that staff can deliver services smoothly and reliably across all wards.

• Facilitating citizen-feedback, e-governance portals and open-data publication: helping residents access service-status, report issues online, and view performance dashboards of municipal services.

Vision

We envision a Dibrugarh that is digitally-enabled, transparently governed and citizen-centric: where technology simplifies access to civic services, media communications keep residents well-informed, and the municipal corporation remains agile, responsive and future-ready.

Our Commitment

• Deliver user-friendly digital services: responsive websites, mobile-friendly portals, simplified online forms and real-time application tracking for residents.

• Promote open communication: regular media updates, press-briefings, social-media engagement, and citizen-notifications on major works, budgets, public-meetings and civic-initiatives.

• Ensure data-integrity and security: protecting citizens’ information, deploying best-practice IT-standards and maintaining system-uptime, while scaling digital infrastructure as the city grows.

• Foster digital inclusion: offering support for residents who may be unfamiliar with online services, providing offline/assisted access points and bridging the digital-divide.

• Build a culture of innovation and continuous improvement: monitoring service-data, piloting new technologies (e-governance, GIS mapping, mobile apps) and adapting quickly to evolving citizen-needs.