Governance Department

The Governance Department of DMC works to strengthen transparency, accountability and citizen-centric institutional frameworks across the city’s administration. The department serves as the backbone of municipal operations – aligning policies, processes and stakeholder engagement to ensure that the corporation functions effectively, ethically and in partnership with the community.

Key Functions

• Developing and implementing governance policies, codes of conduct, internal controls and standard operating procedures for municipal departments.

• Facilitating citizen engagement and participatory governance: initiating outreach programmes, convening ward-level committees, and promoting neighbourhood feedback mechanisms to bring residents into decision-making processes.

• Supporting digital-governance initiatives — for example, DMC’s roll-out of a property UIN (Unique Identification Number) system that leverages QR-codes to improve service delivery and tracking.

• Ensuring coordination among elected representatives (Mayor, Councillors, Committees) and administrative staff to drive timely execution of projects and services.

• Monitoring performance, establishing key performance indicators (KPIs), auditing departmental outcomes and publishing progress updates to maintain public trust.

• Managing grievance-redressal, transparency portals, RTI (Right to Information) obligations and other mechanisms of accountability that ensure residents’ enquiries and concerns are addressed.

• Capacity-building of municipal staff and council members in governance best practices: training in areas such as municipal finance, committee procedures and citizen-interaction.

Vision

To build a Dibrugarh where municipal governance is open, responsive and collaborative — where every resident has access to clear information, a voice in decisions, and confidence that public resources are managed fairly for the common good.

Our Commitment

• Uphold transparency: publishing clear data on policies, budgets, audits and decisions in an accessible format for citizens.

• Promote participation: engaging neighbourhoods, resident welfare associations, self‐help groups and vendors in planning, monitoring and feedback loops.

• Drive responsiveness: ensuring that queries, complaints and service-requests are acted upon efficiently and tracked to closure.

• Foster ethical and professional administration: adopting contemporary governance standards, strengthening internal oversight and reducing red-tape.

• Support digital transformation: using technology and data to simplify services, improve citizen access and strengthen institutional capacity.