Cyber & Control Room Matters

The Cyber & Control Room Matters service of Dibrugarh Municipality Corporation plays a vital role in managing digital surveillance, communication, and emergency response systems across the city.
It ensures real-time monitoring of municipal activities, public safety, and service delivery through integrated technology and coordinated control room operations.

Objectives of the Service

• Maintain and operate the municipal control room for 24x7 monitoring of urban activities.
• Utilize cyber technologies to strengthen city management and public service efficiency.
• Support emergency response and coordination during disasters, accidents, or public events.
• Ensure data security, system integrity, and smooth functioning of digital platforms.
• Facilitate coordination between departments through centralized communication systems.
• Record, track, and respond to citizen complaints and incidents promptly.

Key Features in Dibrugarh

• Centralized control room equipped with modern communication and monitoring tools.
• Integration with CCTV surveillance systems for real-time city observation.
• Dedicated staff managing emergency calls, complaints, and municipal operations round the clock.
• Cyber monitoring of municipal websites, e-governance platforms, and digital networks.
• Data storage and reporting system for documentation and future reference.
• Coordination with police, fire, health, and disaster management departments during emergencies.

Benefits to Citizens

• Enhanced public safety through continuous monitoring and quick response to incidents.
• Reliable emergency support available at all hours.
• Improved efficiency in municipal service delivery and problem resolution.
• Secure and transparent handling of data and communication.
• Strengthened coordination between municipal departments for better urban management.