Other Grievance Redressal Matters

The Other Grievance Redressal Matters service of Dibrugarh Municipality Corporation focuses on addressing public complaints and issues that fall outside standard departmental categories.
It ensures that all citizen concerns are heard, documented, and resolved promptly to maintain trust and satisfaction among residents.

Objectives of the Service

• Provide a platform for citizens to raise miscellaneous grievances related to municipal services.
• Ensure fair, transparent, and time-bound resolution of public complaints.
• Strengthen communication between citizens and municipal authorities.
• Identify recurring issues and recommend corrective measures.
• Maintain records of grievances and monitor resolution progress.
• Promote accountability and responsiveness across all departments.

Key Features in Dibrugarh

• Centralized grievance registration system through online, phone, or in-person modes.
• Coordination among multiple departments to address cross-functional issues.
• Regular monitoring and review of unresolved or pending grievances.
• Assignment of grievance officers for tracking and timely response.
• Periodic reporting to higher authorities on redressal performance.
• Feedback mechanism for citizens to rate satisfaction with resolutions.

Benefits to Citizens

• Easy access to report any municipal issue without departmental limitations.
• Faster and more transparent grievance handling process.
• Increased accountability of municipal staff and departments.
• Strengthened trust between citizens and the Corporation.
• A more responsive an