Public Grievances

The Public Grievances service of Dibrugarh Municipality Corporation provides a platform for citizens to raise complaints, suggestions, and feedback related to municipal services.
It ensures timely redressal of issues, promotes transparency, and strengthens trust between the Corporation and the public.

Objectives of the Service

• Provide an accessible and transparent system for citizens to report grievances.
• Ensure prompt and fair resolution of complaints related to civic services.
• Improve service quality by identifying recurring problems and addressing them effectively.
• Foster accountability and responsiveness among municipal staff.
• Maintain a structured process for tracking and reporting grievance status.
• Strengthen citizen engagement and participation in governance.

Key Features in Dibrugarh

• Multiple channels for grievance submission—online, offline, or via helpline.
• Unique tracking system for monitoring complaint status and resolution time.
• Designated officers responsible for handling specific categories of complaints.
• Regular review meetings to evaluate grievance trends and performance.
• Integration with central and state-level grievance redressal systems where applicable.
• Continuous feedback mechanism to assess citizen satisfaction.

Benefits to Citizens

• Easy and transparent way to report municipal issues.
• Faster response and resolution of complaints.
• Enhanced accountability of the Corporation to public concerns.
• Improved delivery of civic amenities and services.
• A more responsive, citizen-centric Dibrugarh Municipality Corporation.