Media Grievances

The Media Grievances service of Dibrugarh Municipality Corporation addresses and manages issues, reports, and feedback raised by media outlets regarding municipal functions and public services.
It ensures transparency, accountability, and prompt communication between the Corporation and the media for better civic awareness and governance.

Objectives of the Service

• Respond to media-reported grievances related to municipal activities and services.
• Maintain open communication channels with press and media organizations.
• Ensure factual and timely clarification of issues highlighted in the media.
• Promote transparency and public trust in municipal administration.
• Use media feedback to identify service gaps and improve municipal performance.
• Strengthen the Corporation’s public relations and image.

Key Features in Dibrugarh

• Dedicated grievance monitoring system for media-related reports and complaints.
• Coordination between the Public Relations Officer and concerned departments.
• Verification and investigation of issues raised by media sources.
• Timely resolution and official communication of corrective actions taken.
• Maintenance of records of media reports and responses for accountability.
• Proactive dissemination of positive municipal updates and achievements.

Benefits to Citizens

• Improved transparency and accountability in municipal operations.
• Faster resolution of issues brought to public attention through media.
• Strengthened trust between citizens, media, and the Corporation.
• Enhanced communication and public awareness about civic matters.
• A responsive and media-friendly Dibrugarh Municipality Corporation.