District Administration Grievances

The District Administration Grievances service of Dibrugarh Municipality Corporation ensures effective coordination with the district administration for addressing citizen complaints and public issues.
It facilitates communication between municipal authorities and the district office to provide timely and satisfactory grievance resolution.

Objectives of the Service

• Receive, process, and resolve grievances forwarded by the district administration.
• Strengthen collaboration between the municipality and district-level authorities.
• Ensure accountability and responsiveness in handling public complaints.
• Maintain proper documentation and follow-up of grievance cases until closure.
• Improve transparency and trust in local governance through prompt redressal.
• Provide feedback to the district administration on actions taken and resolutions achieved.

Key Features in Dibrugarh

• Dedicated grievance handling mechanism for issues received from the district office.
• Regular coordination meetings between municipal and district officials.
• Systematic recording, categorization, and tracking of all grievances.
• Time-bound response and resolution as per administrative guidelines.
• Escalation process for unresolved or complex cases requiring higher intervention.
• Preparation of periodic reports on grievance status and resolution efficiency.

Benefits to Citizens

• Faster and more organized resolution of complaints through inter-departmental coordination.
• Enhanced accountability and responsiveness of municipal authorities.
• Transparent communication between citizens, the municipality, and district administration.
• Improved service delivery and administrative efficiency.
• Strengthened citizen confidence in local governance and grievance mechanisms.