CPGRAMS

The Centralized Public Grievance Redress and Monitoring System (CPGRAMS) service of Dibrugarh Municipality Corporation provides a transparent and efficient platform for citizens to lodge grievances related to municipal services.
It ensures prompt redressal of public complaints by integrating citizen feedback into governance and promoting accountability in municipal operations.

Objectives of the Service

• Provide an accessible and centralized online system for lodging public grievances.
• Ensure timely and effective resolution of complaints received from citizens.
• Strengthen transparency and accountability in municipal administration.
• Enhance citizen satisfaction by addressing issues related to civic amenities and services.
• Monitor and evaluate grievance trends for improving service delivery.
• Facilitate coordination between departments for swift and coordinated responses.

Key Features in Dibrugarh

• Online grievance submission through the official CPGRAMS portal or municipal website.
• Unique tracking number assigned for each complaint for easy status monitoring.
• Integration of grievances received from various channels including helplines and in-person submissions.
• Time-bound redressal mechanism supervised by designated municipal officers.
• Automatic escalation of unresolved grievances to higher authorities.
• Periodic review and analysis of complaints to identify systemic issues and policy gaps.

Benefits to Citizens

• Convenient and transparent way to register and track grievances.
• Faster resolution of public complaints through structured response mechanisms.
• Improved accountability and responsiveness from municipal departments.
• Empowerment of citizens to actively participate in local governance.
• Continuous improvement of municipal services through data-driven feedback.